These products are not medical personal protective equipment (PPE grade) items. These devices are designed for personal non-medical use only in the hope of reducing the spread of the virus and acts as barrier protection only.
We produced our mask as a sustainable alternative to plastic masks, and in response to the UK governments change in the recommended use of face coverings in certain areas
The following three jumpers have a relaxed baggy fit through the body and the arms inline with the traditional Submariner and Vintage Chunky Cable fit. 80% of customers will need to drop one size for a contemporary fit in these 3 products so that the jumper fits in line with the rest of our knits
The rest of our menswear is all true to size and based on the chart below for all yarns and weight of sweater. Please note cotton will relax as you wear and move in the jumpers, but will return to shape after washing.
We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com
We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.
International and EU customers - we offer a heavily subsided returns service which includes a free collection with UPS. Please read below or view our international shipping and returns page for more information
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Christmas to New Year Shipping and Returns
We will be processing orders on 29th and 30th December and we will resume normal service on Monday 4th January. Orders made on our standard service may arrive from January 6th onwards.
We will have reduced staffing levels so returns may take up to 10 working days to process from arrival.
Christmas Returns Policy
We will offer exchanges for any items returned to us after Christmas Day, up to Friday 8th January. Please note any items returned to us outside of our 21 day return policy will only be eligible for an exchange.
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Please note all delivery times are working days
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United Kingdom (mainland) and Scottish Highlands
Not available until the new year - Next Working Day (Tracked and Signed) - 1pm cut off - £10.00
Over £50 - FREE Standard Royal Mail- Tracked & Signed (2-4 working days) on all orders of £50 or more - Royal Mail
Over £150 - FREE Standard DPD or Royal Mail
FREE UK returns on orders of £100 or more (UK customers only)
Knitwear
Standard by Royal Mail - Tracked & Signed (2-4 working days) - £4.50
Premium by DPD - 1hr time slot - Tracked & Signed (2-3 working days) - £6.50
Premium by Royal Mail - Tracked & Signed (2-3 working days) - £6.50
Masks (2 or less) or small goods delivery - Royal Mail Tracked (3-4 working days) - £3.50
Free collection from our factory - 2-3 working days (our factory store is currently closed)
Australia and New Zealand
International - Tracked & Signed (3-7 days) - £24.00
FREE shipping on orders of £150.00 or more
Canada
FREE shipping on orders of £150 or more
International Express (2-4 days) - Tracked & Signed - £16.00
International - Tracked & Signed (3-10 days) - £25.00
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International Customers - Returns Service
We offer a heavily subsided shipping to facilitate international returns with UPS. Included in the prices below is a collection from your home or workplace, or you can simply drop off to your local UPS collection point
Purchase your returns label via the links below, or follow this link to view them all
Our returns policy is 21 days from the date of shipping your order. Any returns outside of this window will only be eligible for an exchange if the items are returned in the original condition with all tags in place up to 30 days after the purchase date.
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Christmas Returns Policy
We will offer exchanges for any items in original condition with all tags in place returned to us after Christmas Day, up to Friday 8th January. Please note any items that are sent back to us outside of our 21 day refund policy will only be eligible for an exchange.
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We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.
Order two sizes and receive a free UK exchange service.
For International Customers, we offer a heavily subsidised returns shipping offer with UPS which can include collection from your nominated address.
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United Kingdom Customers
Free UK Returns on all orders of £100 and over or free returns if you order two sizes.
For orders under £100 goods, or if items are not being exchanged, items must be returned to us at your own cost. If the goods when received were notably faulty, we shall refund the postage expense incurred and refund or exchange the item after inspection.
On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
Any refund will be returned in the same currency as purchase.
Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.
CUSTOMER RETURNS
Paul James Knitwear Limited
Lifeguard Building 129 Grace Road Leicester LE2 8AJ United Kingdom
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International Customers - Returns Service
We offer subsidised shipping to facilitate international returns with UPS. If you're unsure of your size, or gifting for a loved one, please consider using our returns service. Included in the price below is a collection from your home or workplace, or you can simply drop off to your local UPS collection point
Purchase your returns label via the links below, or follow this link to view them all
