These products are not medical personal protective equipment (PPE grade) items. These devices are designed for personal non-medical use only in the hope of reducing the spread of the virus and acts as barrier protection only.
We produced our mask as a sustainable alternative to plastic masks, and in response to the UK governments change in the recommended use of face coverings in certain areas
We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com
We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.
International and EU customers - we offer a heavily subsided returns service which includes a free collection with UPS. Please read below or view our international shipping and returns page for more information
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United Kingdom (mainland) and Scottish Highlands
Over £50 - FREE Standard - Tracked & Signed (2-3 working days) on all orders of £50 or more
FREE UK returns on orders of £100 or more (UK customers only)
Knitwear - Standard - Tracked & Signed (2-3 working days) - £4.50
Masks (2 or less) - Royal Mail Signed For Second Class (2-4 working days) - £3.50
Australia and New Zealand
International - Tracked & Signed (3-5 days) - £18.00
FREE shipping on orders of £150.00 or more
Due to COVID-19 - New South Wales is £48.00 for all orders
Canada
FREE shipping on orders of £150 or more
International Express (24hr) - Tracked & Signed - £12.00
International - Tracked & Signed (3-10 days) - £25.00
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International Customers - Returns Service
We offer a heavily subsided shipping to facilitate international returns with UPS. Included in the prices below is a collection from your home or workplace, or you can simply drop off to your local UPS collection point
Purchase your returns label via the links below, or follow this link to view them all
We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.
Free UK exchange service - on all orders which contain at least one exchange
For International Customers, we offer a heavily subsidised returns shipping offer with UPS which can include collection from your nominated address.
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United Kingdom Customers
Free UK Returns on all orders of £100 and over or Free Returns if you are exchanging any item
For orders under £100 goods, or if items are not being exchanged, items must be returned to us at your own cost. If the goods when received were notably faulty, we shall refund the postage expense incurred and refund or exchange the item after inspection.
On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
Any refund will be returned in the same currency as purchase.
Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.
CUSTOMER RETURNS
Paul James Knitwear Limited
Lifeguard Building 129 Grace Road Leicester LE2 8AJ United Kingdom
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International Customers - Returns Service
We offer subsidised shipping to facilitate international returns with UPS. If you're unsure of your size, or gifting for a loved one, please consider using our returns service. Included in the price below is a collection from your home or workplace, or you can simply drop off to your local UPS collection point
Purchase your returns label via the links below, or follow this link to view them all
