Shipping

We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com

We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.

Our return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place. 

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    Christmas Returns Policy

    For any items bought outside of our 30 day return policy, we will offer an exchange only. Items must be returned with original tags in place, and be fit for re-sale. All requests for exchanges must be returned to us by Friday 14th January 2022.

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    International we offer a heavily subsided returns service which includes a free collection with UPS. Please read below or view our international shipping and returns page for more information

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    Please note all delivery times are working days.

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    United Kingdom (mainland) and Scottish Highlands

    • Next Working Day (Tracked and Signed) - 1pm cut off - £12.00
    • Premium by DPD - Tracked and Signed - (2-3 working days) - £8.50
    • Over £50 - FREE Standard Royal Mail - Tracked & Signed (4-7 working days) on all orders of £50 or more - Royal Mail
    • Over £150 - FREE Standard DPD or Royal Mail (4-7 working days)
    • FREE UK returns on orders of £100 or more (UK customers only)
    • Knitwear
      • Standard by Royal Mail - Tracked & Signed (4-7 working days) - £4.50
    • Masks (2 or less) or small goods delivery - Royal Mail Tracked (4-7 working days) - £3.50
    • Free collection from our factory - 2-3 working days (our factory store is currently closed)

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    International Shipping

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    Australia and New Zealand 

    • International - Tracked & Signed (4-7 working days) - £12.00 / AUD $23
    • FREE shipping on orders of £200.00 / AUD $380 or more
    • Read about our international returns service

    Canada

    • FREE shipping on orders of £150 or more
    • International Express (4-7 working days) - Tracked & Signed - £12.00 / CAD $21
    • Read about our international returns service

      European Union

        Iceland

        • International - Tracked & Signed (4-7 working days) - £30.00

        Norway

        • FREE shipping on orders of £200.00 or more
        • International by DHL Express - Tracked & Signed (4-7 working days) - £12.00 / NOK kr145

          Switzerland

          • International by DHL Express - Tracked & Signed (4-7 working days) - £25.00

          USA

          • FREE shipping on orders of £150 / USD $210 or more
          • International by DHL Express (4-7 working days) - Tracked & Signed - £12.00 / USD $16
          • Read about our international returns service

          Rest of the World

          • International - Tracked & Signed (4-7 working days) - £25.00

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          International Customers - Returns Service
           
          We offer a heavily subsided shipping to facilitate international returns with UPS. Included in the prices below is a collection from your home or workplace, or you can simply drop off to your local UPS collection point
           
          Purchase your returns label via the links below, or follow this link to view them all

          For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993