Contact Us

Online orders or General Retail Enquiries

Exchanges and Returns

Due to the large number of orders we experience around Christmas and New year exchanges are taking longer to be processed. In light of this we recommend UK based customers wanting to exchange instead return items for a refund and place a new order using the code FREEEXCHANGE for free shipping if the order is under £50. All orders over £50 qualify for free shipping. 

Exchanges and refunds are accepted within 21 days from the date of delivery. Items must be unused and returned with all original tags intact. Details on how to exchange or refund your order can be found here or in the footer menu. A return slip can be printed by clicking here.

United Kingdom Customers - Returns
Free UK Returns on all orders of £100 or more. To receive your Royal Mail returns instructions please contact us at
How to return your purchase - Click here to download a returns slip


International Returns

We offer a heavily subsided returns service which includes a free collection with UPS. Please read below or view our international shipping and returns page for more information


Christmas Returns Policy

For any items bought outside of our 30 day return policy, we will offer an exchange only. Items must be returned with original tags in place, and be fit for re-sale. All requests for exchanges must be returned to us by Friday 14th January 2022.

General Retail Enquiries
We would prefer contact by email, especially for urgent changes to orders. Please email
If this is not possible then we are responding to all voicemails and emails within 2-3 working days. Please leave your name, order number (if applicable) and phone number in the voice message.

For any retail or online product query please contact us at or by telephone on +44(0)116 402 9993.


Catalogue Request

Order a free copy of our brochure, all orders are shipped with a free copy


Factory Store / Collect your order 

Our store is currently closed, we do not have plans to open for the foreseeable future. Free collection from our factory - 2-3 working days - If you would like to try your items on at our factory please book an appointment with us when we confirm your item is ready for collection.

Trade Enquires

Wholesale, Private Label, Press and PR Enquires

For more information about our services, private label manufacturing or to request a copy of our wholesale brochure please contact us by email at 

By Telephone

+44(0)116 402 9993

We would prefer contact by email, if this is not possible then we are responding to all voicemails and emails within 2-3 working days.


By Post

Paul James Knitwear Limited | Lifeguard Building | 129 Grace Road | Leicester | LE2 8AJ | UK



We are always on the look out for talented, passionate people to join our team. If you are interested in working for us please send your CV to



Paul James Knitwear Limited is a registered company in England and Wales. Company No 09683530. VAT No GB224749301. EORI No GB22474930100