Quality Prices All Year, Not Just Black Friday

Contact Us

Online orders or General Retail Enquiries
 

Exchanges and Returns

Due to the large number of orders we experience around Christmas and New year exchanges are taking longer to be processed. In light of this we recommend UK based customers wanting to exchange instead return items for a refund and place a new order using the code FREEEXCHANGE for free shipping if the order is under £50. All orders over £50 qualify for free shipping. 

Exchanges and refunds are accepted within 21 days from the date of delivery. Items must be unused and returned with all original tags intact. Details on how to exchange or refund your order can be found here or in the footer menu. A return slip can be printed by clicking here.

United Kingdom Customers
 
Free UK Returns on all orders of £100 or more. To receive your Royal Mail returns slip please contact us at hello@pauljamesknitwear.com
How to return your purchase - Click here to download a returns slip
 
General Retail Enquiries
 
We would prefer contact by email, especially or urgent changes to orders
 
If this is not possible then we are responding to all voicemails and emails within 2-4 working days. Please leave your name, order number (if applicable) and phone number in the voice message.
 

For any retail or online product query please contact us at hello@pauljamesknitwear.com or by telephone on +44(0)116 402 9993.

 

Catalogue Request

Order a free copy of our brochure, all orders are shipped with a free copy

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Factory Store / Collect your order 

Our store is currently closed, we do not have plans to open for the foreseeable future. Free collection from our factory - 2-3 working days - If you would like to try your items on at our factory please book an appointment with us when we confirm your item is ready for collection.
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Trade Enquires

Wholesale, Private Label, Press and PR Enquires

For more information about our services, private label manufacturing or to request a copy of our wholesale brochure please contact us by email at bhavik@pauljamesknitwear.com 
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By Telephone

+44(0)116 402 9993

We would prefer contact by email, if this is not possible then we are responding to all voicemails and emails within 1 working day.

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By Post

Paul James Knitwear Limited | Lifeguard Building | 129 Grace Road | Leicester | LE2 8AJ | UK

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Careers

We are always on the look out for talented, passionate people to join our team. If you are interested in working for us please send your CV to hello@pauljamesknitwear.com

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Newsletter 

Paul James Knitwear Limited is a registered company in England and Wales. Company No 09683530. VAT No GB224749301. EORI No GB22474930100