Contact Us

Online orders or General Retail Enquiries

Exchanges and Returns

Exchanges and refunds are accepted within 30 days from the date of delivery. Please note refunds can take 7-10 working days to process. To speed up this process, we do encourage customers who are wanting to exchange to order another item and to return the one they have for a refund.

Items must be unused and returned with all original tags intact. Details on how to exchange or refund your order can be found here or in the footer menu. A return slip can be printed by clicking here.

United Kingdom Customers - Returns
Free UK Returns on all orders of £100 or more. To receive your Royal Mail returns instructions please contact us at
How to return your purchase - Click here to download a returns slip


International Returns

We offer a heavily subsided returns service which includes a free collection with DHL. Please read below or view our international shipping and returns page for more information

General Retail Enquiries
We would prefer contact by email, especially for urgent changes to orders. Please email
If this is not possible then we are responding to all voicemails and emails within 2-3 working days. Please leave your name, order number (if applicable) and phone number in the voice message.

For any retail or online product query please contact us at or by telephone on +44(0)116 402 9993.


Catalogue Request

Order a free copy of our brochure, all orders are shipped with a free copy


Collect your order 

Free collection from our factory - 2-3 working days
Our entrance is on Percy Road, opposite the snooker club.  Our collection address is 
Lifeguard Building | 129 Grace Road | Leicester | LE2 8AJ
Please note our factory store is closed, we do not have plans to re-open this. We do not have the facilities to allow customers to browse our collections or try jumpers on at our factory 

Trade Enquires

Wholesale, Private Label, Press and PR Enquires

For more information about our services, private label manufacturing or to request a copy of our wholesale brochure please contact us by email at 

By Telephone

+44(0)116 402 9993

We would prefer contact by email, if this is not possible then we are responding to all voicemails and emails within 2-3 working days.


By Post

Paul James Knitwear Limited | Lifeguard Building | 129 Grace Road | Leicester | LE2 8AJ | UK



We are always on the look out for talented, passionate people to join our team. If you are interested in working for us please send your CV to



Paul James Knitwear Limited is a registered company in England and Wales. Company No 09683530. VAT No GB224749301. EORI No GB22474930100