International Shipping & Returns
International Customers - Returns Service
Our International return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place.
We offer a heavily subsided shipping to facilitate international returns with UPS. Included in the prices below is a collection from your home or workplace, or you can simply drop off to your local UPS collection point
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Please note we have moved to a new international return service
- For customers with order numbers starting with GE - please process your returns at Returns Portal (global-e.com)
- For customers with a PJK- order number please follow this link
For customers with a PJK order number only
Purchase your returns label via this link
For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993
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International Shipping
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Asia
- International - Tracked & Signed (4-7 working days) - £15
- FREE Express shipping on orders of £150 or more
- Return Shipping - £20
- Read about our international returns service
Australia
- International - Tracked & Signed (4-7 working days) - AUD $25
- FREE Express shipping on orders of AUD $330 or more
- Return Shipping - AUD $25
- Read about our international returns service
Canada
- FREE Express shipping on orders of $260 or more
- International Express (4-7 working days) - Tracked & Signed - CAD $20
- Return Shipping - CAD $20
- Read about our international returns service
Europe
- FREE Standard shipping on orders of €180 or more (5-10 days)
- International Express (4-7 working days) - Tracked & Signed - €15
- International by Road (5-10 days) - Tracked & Signed - €10
- Return Shipping €15
- Read about our international returns service
Middle East
- FREE Standard shipping on orders of £150 or more (5-10 days)
- International Express (4-7 working days) - Tracked & Signed - £15
- Return Shipping - £15
- Read about our international returns service
Norway
- FREE standard shipping on orders of kr2400 or more
- International Express by DHL Express - Tracked & Signed (4-7 working days) - NOK kr145
- International Standard by DHL Express - Tracked & Signed (7-10 working days) - NOK kr99
- Return Shipping - kr145
- Read about our international returns service
Switzerland
- FREE standard shipping on orders of CHF 200 or more
- International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
- International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
- Return Shipping - CHD 15
- Read about our international returns service
Switzerland
- FREE standard shipping on orders of CHF 200 or more
- International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
- International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
- Read about our international returns service
USA
- FREE Express shipping on orders of $200 or more
- International by DHL Express (4-7 working days) - Tracked & Signed USD $15
- Return Shipping $15
- Read about our international returns service
New Zealand
- FREE Express shipping on orders of $350 or more
- International by DHL Express - Tracked & Signed (4-7 working days) - NZ $25
- Return Shipping - NZ $25
- Read about our international returns service
Rest of the World
- FREE Express shipping on orders of £150 or more
- International by DHL Express - Tracked & Signed (4-7 working days) - £15
- Return Shipping £20
- Read about our international returns service
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Please note we have moved to a new international service
- For customers with order numbers starting with GE - please process your returns at Returns Portal (global-e.com)
- For customers with a PJK- order number please use this link
For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993
