Returns and Exchanges

We offer two returns services, one for UK customers and one for International customers.

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Our returns policy is 30 days from the date of shipping your order. Any returns outside of this window will only be eligible for an exchange if the items are returned in the original condition with all tags in place up to 45 days after the purchase date.

Christmas Returns Window

For any items bought outside of our 30 day return policy, which were intended for Christmas gifts and returned to us in sellable condition with all original tags in place, we will offer customers an exchange only until Friday January 21st 2023. Store credit will not be offered for any items outside of our 30 day return policy. 

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We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right. 

Order two sizes and receive a free UK exchange service.

For International Customers, we offer a heavily subsidised returns shipping offer with DHL which can include collection from your nominated address.

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United Kingdom Customers

FREE UK Returns on all orders of £100 and over or free returns if you order two sizes.

  • For customers outside of our 30 day policy please contact us at hello@pauljamesknitwear.com | We will only be able to offer an exchange for items returned in sellable condition with all tags intact
  • For UK orders under £100 please return to us using the slip below and please use a signed for service with Royal Mail or any other tracked delivery service. 
  • For UK orders of £100 or more please contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip

      How to return your purchase - Click here to download a returns slip

      1. Place the item(s) in the original shipping box
      2. If your order value was £100 or over please contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip
      3. Download a returns slip by clicking here
      4. For orders under £100 goods, or if items are not being exchanged, items must be returned to us at your own cost. If the goods when received were notably faulty, we shall refund the postage expense incurred and refund or exchange the item after inspection.
      5. On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
      6. Any refund will be returned in the same currency as purchase.
      7. Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.
      CUSTOMER RETURNS
      Paul James Knitwear Limited
      Lifeguard Building 
      129 Grace Road 
      Leicester 
      LE2 8AJ
      United Kingdom
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      International Customers - Returns Service 
       
      Our International return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place. 
       
      We offer a heavily subsided shipping to facilitate international returns with DHL. Included in the prices below is a collection from your home or workplace, or you can simply drop off to your local DHL collection point

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        International return service 

        For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993

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          INTERNATIONAL RETURN SHIPPING CHARGES

            Asia

            Australia

            Canada

              Europe

              Middle East

              Norway

              Switzerland

                USA

                New Zealand 

                Rest of the World

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                For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993