Returns and Exchanges
We offer two returns services, one for UK customers and one for International.
**Christmas Returns Policy** - for any unworn items, with original tags in place which are posted to us after our 21 day return policy, but were intended for Christmas presents we will offer a free exchange or store credit. UK customers are entitled to a free pre-paid DPD slip for any exchanges on all orders.
Exchanges and refunds are accepted within 21 days from the date of delivery. Items must be unused and returned with all original tags intact.
We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.
Free UK exchange service - on all orders which contain at least one exchange
For International Customers, we offer a heavily subsidised returns shipping offer with UPS which can include collection from your nominated address.
United Kingdom Customers
Free UK Returns on all orders of £100 and over or Free Returns if you are exchanging any item
- To receive your DPD or UPS returns slip please contact us at email@example.com
How to return your purchase - Click here to download a returns slip
- Place the item(s) in the original shipping box
- If your order value was £100 or over please contact us at firstname.lastname@example.org for a pre-paid DPD shipping slip
- Download a returns slip by clicking here
- For orders under £100 goods, or if items are not being exchanged, items must be returned to us at your own cost. If the goods when received were notably faulty, we shall refund the postage expense incurred and refund or exchange the item after inspection.
- On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
- Any refund will be returned in the same currency as purchase.
- Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.
129 Grace Road