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Returns and Exchanges

We offer two returns services, one for UK customers and one for International.

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Exchanges and refunds are accepted within 21 days from the date of delivery. Items must be unused and returned with all original tags intact. 

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We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right. 

 

For International Customers, we offer a heavily subsidised returns shipping offer with UPS which can include collection from your nominated address.

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United Kingdom Customers

Free UK Returns on all orders of £100 and over

How to return your purchase - Click here to download a returns slip

  1. Place the item(s) in the original shipping box
  2. If your order value was £100 or over please contact us at hello@pauljamesknitwear.com for a pre-paid DPD shipping slip
  3. Download a returns slip by clicking here
  4. For orders under £100 goods must be returned to us at your own cost. If the goods when received were notably faulty, we shall refund the postage expense incurred and refund or exchange the item after inspection.
  5. On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
  6. Any refund will be returned in the same currency as purchase.
  7. Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.
CUSTOMER RETURNS
Paul James Knitwear Limited
Lifeguard Building 
129 Grace Road 
Leicester 
LE2 8AJ
United Kingdom
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International Customers - Returns Service
 
We offer subsidised shipping to facilitate international returns with UPS. If you're unsure of your size, or gifting for a loved one, please consider using our returns service. Included in the price below is a collection from your home or workplace, or you can simply drop off to your local UPS collection point
 
Purchase your returns label via the links below, or follow this link to view them all
  • USA & Canada - £25.00
  • Western Europe - £15.00
  • Sweden - £25.00
  • For the rest of the world please email us for a quote

For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993

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