Returns and Exchanges

We offer two returns services, one for UK customers and one for International customers.


Our returns policy is 30 days from the date of shipping your order. Any returns outside of this window will only be eligible for an exchange if the items are returned in the original condition with all tags in place up to 45 days after the purchase date.


We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right. 

Order two sizes and receive a free UK exchange service.

For International Customers, we offer a heavily subsidised returns shipping offer with DHL which can include collection from your nominated address.


United Kingdom Customers

Free UK Returns on all orders of £100 and over or free returns if you order two sizes.

How to return your purchase - Click here to download a returns slip

  1. Place the item(s) in the original shipping box
  2. If your order value was £100 or over please contact us at for a pre-paid Royal Mail shipping slip
  3. Download a returns slip by clicking here
  4. For orders under £100 goods, or if items are not being exchanged, items must be returned to us at your own cost. If the goods when received were notably faulty, we shall refund the postage expense incurred and refund or exchange the item after inspection.
  5. On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
  6. Any refund will be returned in the same currency as purchase.
  7. Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.
Paul James Knitwear Limited
Lifeguard Building 
129 Grace Road 
United Kingdom
International Customers - Returns Service 
Our International return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place. 
We offer a heavily subsided shipping to facilitate international returns with DHL. Included in the prices below is a collection from your home or workplace, or you can simply drop off to your local DHL collection point


    Please note we have moved to a new international return service 

    • For customers with order numbers starting with GE - please process your returns at Returns Portal (
    • For customers with a PJK order number please follow this link to view them all

    For any more information please email us at or call us on +44(0)116 402 9993


      Please note prices below are for customers with a GE order number only or orders placed after Tuesday 29th February 2022. 

      • For customers with a PJK order number please follow this link to view them all





        Middle East




          New Zealand 

          Rest of the World


          For any more information please email us at or call us on +44(0)116 402 9993