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Returns and Exchanges

Exchanges and refunds are accepted within 21 days from the date of delivery. Items must be unused and returned with all original tags intact.


We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.


FREE UK (United Kingdom) Returns on all orders of £100 and over

USA customers must pay for any returns, but carriage on exchanges back to the USA is free.

How to return your purchase - Click here to download a returns slip

  1. Place the item(s) in the original shipping box
  2. If your order value was £100 or over please contact us at hello@pauljamesknitwear.com for a pre-paid DPD shipping slip
  3. Download a returns slip by clicking here
  4. On cancellation, you must return the goods to the merchant at your own cost for orders under £100 unless the goods when received were notably faulty, in which case we shall refund the postage expense incurred.
  5. On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
  6. Any refund will be returned in the same currency as purchase.
  7. Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.
Paul James Knitwear Limited
Lifeguard Building 
129 Grace Road 
United Kingdom

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