Returns and Exchanges

We offer two return services, one for UK customers and one for International customers.

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Our return policy is 30 days from the date of shipping your order. Any returns outside of this window will only be eligible for an exchange if the items are returned in the original condition with all tags in place up to 45 days after the purchase date.

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Christmas Return Policy

For any items intended for Christmas gifts, which are bought outside of our 30 day return, or 45 day exchange window, are eligible for an exchange only. All exchange requests must be returned to us by Friday 17th January 2025, with all original tags intact.

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For International Customers, we offer a heavily subsidised returns shipping offer with DHL which can include collection from your nominated address. Find out more here

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United Kingdom Customers

FREE UK Returns on all orders of £100 or more

FREE UK Returns if you order two sizes.

Click here to download a returns slip - If you do not have a printer please leave a note inside the parcel with your order number and details for your exchange/refund. The original packing slip can be used as a return form

• For customers outside of our 30 day policy please use this Portal 
• If you have any issues please contact hello@pauljamesknitwear.com
• We will only be able to offer an exchange for items returned in sellable condition with all tags intact up to 45 days after delivery

• For Exchanges for speed and to avoid any out of stock issues, as the return window can take 7-14 working days to process, we do encourage customers to place a new order and to return the one that you have, please note your new order number on your return form. For orders under £50 please use code FREEEXCHANGE at checkout to qualify for free shipping. All orders over £50 qualify for free UK shipping. To process your return please follow the steps below

• Ordered two sizes but under £100? Please contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip

• For UK orders over £100 (Inside 30 days) please return to us via our return portal, or email us at hello@pauljamesknitwear.com to arrange a free collection with Royal Mail

• Orders under £100 - Please note all orders under £100 or if two sizes in the same style were not ordered then £4.00 will be deducted from your return if you use our returns portal.

• For Orders inside 30 days - Returns Portal Link

• For Orders outside 30 days (exchange or gift card only) - Visit This Portal

• FREE Royal Mail Collection for orders over £100 - email us at hello@pauljamesknitwear.com

Packing instructions

1. Download a returns slip by clicking here
2. Place the item(s) in a suitable shipping bag
3. If your order value was £100 or over please visit our Return Portal or contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip
4. For orders under £100 goods, or if items are not being exchanged, items must be returned to us at your own cost, or if you use our portal £4.00 will be deducted from your return.
5. On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
6. Any refund will be returned in the same currency as purchase.
7. Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.