Shipping

We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com

We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.

Our return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place.  

 

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International - Please visit our international shipping and returns page for more information

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Please note all delivery times are working days

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United Kingdom (mainland) and Scottish Highlands

Home Delivery

  • Next Working Day (1pm cut off) - UK mainland only - £9.50
  • Premium by DPD - 1-2 working days - £4.50 for orders over £80, or £6.50 for orders under £80
  • Premium by Royal Mail - 1-2 working days - £4.50 for orders over £80, or £6.50 for orders under £80
  • Over £100 - FREE Standard DPD (4-7 working days)
  • Over £50 - FREE Standard by Royal Mail - Tracked (4-7 working days)
  • FREE UK returns on orders of £100 or more (UK customers only)

Pickup from one of 6000 DPD collection points

  • FREE DPD Pick up on all orders over £100 (4-7 working days)
  • Next Working Day DPD Pickup (1pm cut off) - £9.50
  • Premium by DPD Pickup - 1-2 working days - £4.50 on orders over £80, £6.50 for orders under £80
  • FREE UK returns on orders of £100 or more (UK customers only)

Collect from our Leicestershire Factory (LE2 8AJ)

  • Free collection from our factory - 1-2 working days (our store is closed, this service is for collection only)

UK Returns

  • FREE UK returns on orders over £100
  • Please visit our RETURNS PAGE for more information

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      International Shipping

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      Asia

      • International - Tracked & Signed (4-7 working days) - £15
      • FREE Express shipping on orders of £150 or more
      • Read about our international returns service

      Australia

      • International - Tracked & Signed (4-7 working days) - AUD $25
      • FREE Express shipping on orders of AUD $330 or more
      • Read about our international returns service

      Canada

      • FREE Express shipping on orders of $260 or more
      • International Express (4-7 working days) - Tracked & Signed - CAD $20
      • Read about our international returns service

        Europe

        • FREE Standard shipping on orders of €180 or more (5-10 days)
        • International Express (4-7 working days) - Tracked & Signed - €15
        • International by Road (5-10 days) - Tracked & Signed - €10
        • Read about our international returns service

        Middle East

        • FREE Standard shipping on orders of £150 or more (5-10 days)
        • International Express (4-7 working days) - Tracked & Signed - £15
        • Read about our international returns service

        Norway

        • FREE standard shipping on orders of kr2400 or more
        • International Express by DHL Express - Tracked & Signed (4-7 working days) - NOK kr145
        • International Standard by DHL Express - Tracked & Signed (7-10 working days) - NOK kr99
        • Read about our international returns service

        Switzerland

        • FREE standard shipping on orders of CHF 200 or more
        • International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
        • International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
        • Read about our international returns service

          Switzerland

          • FREE standard shipping on orders of CHF 200 or more
          • International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
          • International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
          • Read about our international returns service

          USA

          • FREE Express shipping on orders of $200 or more
          • International by DHL Express (4-7 working days) - Tracked & Signed USD $15
          • Read about our international returns service

          New Zealand 

          • FREE Express shipping on orders of $350 or more
          • International by DHL Express - Tracked & Signed (4-7 working days) - NZ $25
          • Read about our international returns service

          Rest of the World

          • FREE Express shipping on orders of £150 or more
          • International by DHL Express - Tracked & Signed (4-7 working days) - £15
          • Read about our international returns service

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          International Return Service

            For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993