Shipping

We ship worldwide. If you cannot find the information that you require, please contact us

• By email at hello@pauljamesknitwear.com 
• To request a callback, please book here

View our Returns Page and Links to our Return Portal

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Standard Return Policy

Our return policy is 30 days from the date of arrival. Any returns outside of this window will only be eligible for an exchange if the items are returned in the original condition with all tags in place up to 45 days after the purchase date.

We recommend UK customers take advantage of our free returns on orders over £100 by ordering two sizes and returning the one that doesn’t fit. For gifts, items can also be held over clothing to check sizing.

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International Customers

• Please visit our International Shipping and Returns Page for more information

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United Kingdom and Scottish Highlands

• We offer two UK delivery options
  • Home Delivery
    • Royal Mail or DPD
  • Locker Delivery by InPost 24/7 - Collect 7 days a week from over 8,000 locations
    

Home Delivery

• Over £50 - FREE Standard by Royal Mail - Tracked (4-7 working days)
• Over £150 - FREE Standard DPD (3-5 working days)
• Premium by DPD - 1-2 working days - £5.50 orders over £100, £6.50 for under
• Premium by Royal Mail - 1-2 working days - £5.50 for orders over £50, or £6.50 for orders under £50
• Under £50 - Standard by Royal Mail - £4.50 (4-7 working days)
• FREE UK Returns on orders of £100 or more (UK customers only)

InPost 24/7 Locker Collection - Over 50,000 Locations

• FREE InPost 24/7 Locker Delivery on Orders over £50 (3-5 working days)
• Orders under £50- £4.50 (3-5 working days)
• FREE UK returns on orders of £100 or more

UK Returns

• FREE UK returns on orders over £100
• Please visit our Returns Page for more information

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International Shipping 

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Asia

• FREE Express shipping on orders of £150 or more
• International - Tracked & Signed (3-5 working days) - £15
• Return Shipping - £20
• Read about our international returns service

Australia

• FREE Express shipping on orders of AUD $250 or more
• Express by DHL (3-5 working days) - AUD $25
• Return Shipping - AUD $25
• Read about our international returns service

Canada

• FREE Express shipping on orders of CA $260 or more
• Express by DHL (2-4 working days) - Tracked & Signed - CAD $12
• Return Shipping - CAD $20
• Read about our international returns service

Europe

• FREE Standard shipping on orders of €100 or more (4-7 days)
• Standard Shipping (3-5 working days) - Tracked & Signed - €5
• Express (2-3 working days) - Tracked & Signed - €15
• Return Shipping €15
• Read about our international returns service

Japan

• FREE Standard shipping on orders of 28500 YEN or more (4-7 days)
• International Express (3-5 working days) - Tracked & Signed - 3000 YEN
• Return Shipping - £15
• Read about our international returns service

New Zealand 

• FREE Express shipping on orders of $350 or more
• Express by DHL - Tracked & Signed (3-5 working days) - NZ $25
• Return Shipping - NZ $25
• Read about our international returns service

Norway

• FREE standard shipping on orders of kr2400 or more
• Express by DHL - Tracked & Signed (2-3 working days) - NOK kr145
• Standard by DHL Express - Tracked & Signed (5-7 days) - NOK kr99
• Return Shipping - kr145
• Read about our international returns service

Qatar

• FREE Standard shipping on orders of 700 QR or more (4-7 days)
• International Express (3-5 working days) - Tracked & Signed - 70 QR
• Return Shipping - £15
• Read about our international returns service

Saudi Arabia

• FREE Standard shipping on orders of 700 SAR or more (4-7 days)
• International Express (3-5 working days) - Tracked & Signed - 700 SAR
• Return Shipping - £15
• Read about our international returns service

Switzerland

• FREE standard shipping on orders of CHF 200 or more
• International Air Express by DHL (2-4 working days) - Tracked & Signed - CHF 15
• International Standard by Road - DPD (3-5 working days) - Tracked & Signed - CHF 15
• Return Shipping - CHF 15
• Read about our international returns service

United Arab Emirates

• FREE Express shipping on orders of 700 AED or more (2-4 working days)
• DHL Express (2-4 working days) - Tracked - 70 AED
• Return Shipping - 95 AED
• Read about our international returns service

USA

• FREE Express Shipping (DHL 2-4 days) on orders of $100 or more
• Fedex (3-5 working days) - Tracked - USD $4
• DHL Express (2-4 working days) - Tracked - USD $8
• Return Shipping - $15
• Read about our international returns service

Rest of the World

• FREE Express shipping on orders of £150 or more
• International by DHL Express - Tracked & Signed (3-7 working days) - £15
• Return Shipping - £20
• Read about our international returns service

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International Return Service

• Please process your returns at Returns Portal (global-e.com)
• Enter your full #PJK order number to proceed past login