Shipping

We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com

We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.

International and EU customers - we offer a heavily subsided returns service which includes a free collection with UPS. Please read below or view our international shipping and returns page for more information

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Christmas to New Year Shipping and Returns

We will be processing orders on 29th and 30th December and we will resume normal service on Monday 4th January. Orders made on our standard service may arrive from January 6th onwards.

We will have reduced staffing levels so returns may take up to 10 working days to process from arrival.

    Christmas Returns Policy

    We will offer exchanges for any items returned to us after Christmas Day, up to Friday 8th January. Please note any items returned to us outside of our 21 day return policy will only be eligible for an exchange. 

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    Please note all delivery times are working days

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    United Kingdom (mainland) and Scottish Highlands

    • Not available until the new year - Next Working Day (Tracked and Signed) - 1pm cut off - £10.00
    • Over £50 - FREE Standard Royal Mail - Tracked & Signed (2-4 working days) on all orders of £50 or more - Royal Mail
    • Over £150 - FREE Standard DPD or Royal Mail
    • FREE UK returns on orders of £100 or more (UK customers only)
    • Knitwear
      • Standard by Royal Mail - Tracked & Signed (2-4 working days) - £4.50
      • Premium by DPD - 1hr time slot - Tracked & Signed (2-3 working days) - £6.50
      • Premium by Royal Mail - Tracked & Signed (2-3 working days) - £6.50
    • Masks (2 or less) or small goods delivery - Royal Mail Tracked (3-4 working days) - £3.50
    • Free collection from our factory - 2-3 working days (our factory store is currently closed)

    Australia and New Zealand 

    • International - Tracked & Signed (3-7 days) - £24.00
    • FREE shipping on orders of £150.00 or more

    Canada

    • FREE shipping on orders of £150 or more
    • International Express (2-4 days) - Tracked & Signed - £16.00
    • Read about our international returns service

    Ireland

    • International by UPS (2-4 days) - £10.00
    • FREE shipping on orders of £150 or more

    Sweden

    • International (2-4 days) - £16.00
    • FREE shipping on orders of £150 or more
    • Read about our international returns service

    Europe Zone 1 & 2 - 

    • All European countries that are not listed in Zone 3 - £16.00
    • France, Finland, Germany, Ireland, Italy, Spain, Sweden etc
    • FREE shipping on orders of £150 or more
    • Read about our international returns service

    Europe Zone 3

    • Bosnia, Estonia, Finland, Greece, Norway, Romania, Serbia - £20.00

    Iceland

    • International - Tracked & Signed (3-5 days) - £30.00

    Norway

    • International by Royal Mail - Tracked & Signed (4-6 days) - £20.00

    Russia

    • International - Tracked & Signed (3-7 days) - £12.50

    USA

    • FREE shipping on orders of £150 or more
    • International by UPS (2-4 days) - Tracked & Signed - £16.00
    • Read about our international returns service

    Rest of the World

    • International - Tracked & Signed (3-10 days) - £25.00

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    International Customers - Returns Service
     
    We offer a heavily subsided shipping to facilitate international returns with UPS. Included in the prices below is a collection from your home or workplace, or you can simply drop off to your local UPS collection point
     
    Purchase your returns label via the links below, or follow this link to view them all

    For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993