Shipping

We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com

We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.

International and EU customers - we offer a heavily subsided returns service which includes a free collection with UPS. Please read below or view our international shipping and returns page for more information

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Christmas Returns Policy

We will offer exchanges for any items returned to us after Christmas Day, up to Friday 8th January.  

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Please note all delivery times are working days

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United Kingdom (mainland) and Scottish Highlands

• Next Working Day (Tracked and Signed) - 1pm cut off - £8.00
• Over £50 - FREE Standard Royal Mail - Tracked & Signed (2-3 working days) on all orders of £50 or more - Royal Mail
• Over £100 - FREE Standard DPD or Royal Mail - Tracked & Signed (2-3 working days) on all orders of £100 or more
• FREE UK returns on orders of £100 or more (UK customers only)
• Knitwear - Standard by Royal Mail - Tracked & Signed (2-4 working days) - £4.50
• Knitwear - Premium by DPD - 1hr time slot - Tracked & Signed (2-3 working days) - £6.50
• Masks (2 or less) or small goods delivery - Royal Mail Tracked (3-4 working days) - £3.50
• Free collection from our factory - 2-3 working days (our factory store is currently closed) - If you would like to try your items on at our factory please book an appointment with us when we confirm your item is ready for collection.

Australia and New Zealand 

• International - Tracked & Signed (3-7 days) - £18.00
• FREE shipping on orders of £150.00 or more

Canada

• FREE shipping on orders of £150 or more
• International Express (2-4 days) - Tracked & Signed - £16.00
• Read about our international returns service

Ireland

• International (2-3 days) - £16.00
• FREE shipping on orders of £100 or more

Sweden

• International (2-4 days) - £16.00
• FREE shipping on orders of £150 or more
• Read about our international returns service

Europe Zone 1 & 2 - 

• All European countries that are not listed in Zone 3 - £16.00
• France, Finland, Germany, Ireland, Italy, Spain, Sweden etc
• FREE shipping on orders of £150 or more
• Read about our international returns service

Europe Zone 3

• Bosnia, Estonia, Finland, Greece, Norway, Romania, Serbia - £20.00

Iceland

• International - Tracked & Signed (3-5 days) - £30.00

Norway

• International by Royal Mail - Tracked & Signed (4-6 days) - £20.00

Russia

• International - Tracked & Signed (3-7 days) - £12.50

USA

• FREE shipping on orders of £150 or more
• International by UPS (2-4 days) - Tracked & Signed - £16.00
• Read about our international returns service

Rest of the World

• International - Tracked & Signed (3-10 days) - £25.00

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