Fairly bad experience on product ordering
"Ordered a black knitted blazer on Oct 9, 2026 ($498.33). It was mis-delivered to the wrong house on Oct 13, and DHL declared the shipment lost on Oct 16. Since then, nothing but contradictions and delays. On Oct 22, Paul James told me DHL had actually said the parcel was "collected from your neighbour" — the exact opposite of the lost declaration — and promised clarification within 2–4 business days. That clarification never came. I escalated to a supervisor on Oct 26 and followed up again on Oct 28 asking for a straightforward refund or a re-send via a different carrier. The latest reply, Oct 29, was only that the case has been "escalated internally" and Global-e chased again — still no decision. It is now Oct 30: three weeks after ordering, I have no blazer, no refund, and no replacement, well past every timeline they gave me. Avoid if you expect a lost parcel to actually be resolved."





