View our face mask size chart here
Important Note on Menswear Fits
The following three jumpers have a relaxed baggy fit through the body and the arms inline with the traditional Submariner and Vintage Chunky Cable fit. 80% of customers will need to drop one size for a contemporary fit in these 3 products so that the jumper fits in line with the rest of our knits
The rest of our menswear is all true to size and based on the chart below for all yarns and weight of sweater. Please note cotton will relax as you wear and move in the jumpers, but will return to shape after washing.
We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com
We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.
International and EU customers - we offer a heavily subsided returns service which includes a free collection with UPS. Please read below or view our international shipping and returns page for more information
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Christmas Returns Policy
We will offer exchanges for any items returned to us after Christmas Day, up to Friday 8th January.
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Please note all delivery times are working days
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United Kingdom (mainland) and Scottish Highlands
- Next Working Day (Tracked and Signed) - 1pm cut off - £8.00
- Over £50 - FREE Standard Royal Mail - Tracked & Signed (2-3 working days) on all orders of £50 or more - Royal Mail
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Over £100 - FREE Standard DPD or Royal Mail - Tracked & Signed (2-3 working days) on all orders of £100 or more
- FREE UK returns on orders of £100 or more (UK customers only)
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Knitwear - Standard by Royal Mail - Tracked & Signed (2-4 working days) - £4.50
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Knitwear - Premium by DPD - 1hr time slot - Tracked & Signed (2-3 working days) - £6.50
- Masks (2 or less) or small goods delivery - Royal Mail Tracked (3-4 working days) - £3.50
- Free collection from our factory - 2-3 working days (our factory store is currently closed) - If you would like to try your items on at our factory please book an appointment with us when we confirm your item is ready for collection.
Australia and New Zealand
- International - Tracked & Signed (3-7 days) - £18.00
- FREE shipping on orders of £150.00 or more
Canada
- FREE shipping on orders of £150 or more
- International Express (2-4 days) - Tracked & Signed - £16.00
- Read about our international returns service
Ireland
- International (2-3 days) - £16.00
- FREE shipping on orders of £100 or more
Sweden
- International (2-4 days) - £16.00
- FREE shipping on orders of £150 or more
- Read about our international returns service
Europe Zone 1 & 2 -
- All European countries that are not listed in Zone 3 - £16.00
- France, Finland, Germany, Ireland, Italy, Spain, Sweden etc
- FREE shipping on orders of £150 or more
- Read about our international returns service
Europe Zone 3
- Bosnia, Estonia, Finland, Greece, Norway, Romania, Serbia - £20.00
Iceland
- International - Tracked & Signed (3-5 days) - £30.00
Norway
- International by Royal Mail - Tracked & Signed (4-6 days) - £20.00
Russia
- International - Tracked & Signed (3-7 days) - £12.50
USA
- FREE shipping on orders of £150 or more
- International by UPS (2-4 days) - Tracked & Signed - £16.00
- Read about our international returns service
Rest of the World
- International - Tracked & Signed (3-10 days) - £25.00
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International Customers - Returns Service
We offer a heavily subsided shipping to facilitate international returns with UPS. Included in the prices below is a collection from your home or workplace, or you can simply drop off to your local UPS collection point
Purchase your returns label via the links below, or follow
this link to view them all
We offer two returns services, one for UK customers and one for International customers.
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Our returns policy is 21 days from the date of shipping your order. Any returns outside of this window will only be eligible for an exchange if the items are returned in the original condition with all tags in place.
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Christmas Returns Policy
We will offer exchanges for any items returned to us after Christmas Day, up to Friday 8th January.
___
We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.
Free UK exchange service - on all orders which contain at least one exchange
For International Customers, we offer a heavily subsidised returns shipping offer with UPS which can include collection from your nominated address.
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United Kingdom Customers
Free UK Returns on all orders of £100 and over or Free Returns if you are exchanging any item
How to return your purchase - Click here to download a returns slip
- Place the item(s) in the original shipping box
- If your order value was £100 or over please contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip
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Download a returns slip by clicking here
- For orders under £100 goods, or if items are not being exchanged, items must be returned to us at your own cost. If the goods when received were notably faulty, we shall refund the postage expense incurred and refund or exchange the item after inspection.
- On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
- Any refund will be returned in the same currency as purchase.
- Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.
CUSTOMER RETURNS
Paul James Knitwear Limited
Lifeguard Building
129 Grace Road
Leicester
LE2 8AJ
United Kingdom
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International Customers - Returns Service
We offer subsidised shipping to facilitate international returns with UPS. If you're unsure of your size, or gifting for a loved one, please consider using our returns service. Included in the price below is a collection from your home or workplace, or you can simply drop off to your local UPS collection point
Purchase your returns label via the links below, or follow
this link to view them all
