Alpaca Cushion Sole Walking Socks

We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com

We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.

Our return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place.  

Christmas Returns Window

For any items bought outside of our 30 day return policy, which were intended for Christmas gifts and returned to us in sellable condition with all original tags in place, we will offer customers an exchange only until Friday January 20th 2023. Store credit will not be offered for any items outside of our 30 day return policy. 

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International - Please visit our international shipping and returns page for more information

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Please note all delivery times are working days.

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United Kingdom (mainland) and Scottish Highlands

• Next Working Day (1pm cut off) - £9.95
• Premium Plus by DPD - 1-3 working days £4.95
• Over £50 - FREE Standard Royal Mail - Tracked & Signed (4-7 working days) on all orders of £50 or more - Royal Mail
• Over £80 - FREE Standard DPD or Royal Mail (4-7 working days)
• FREE UK returns on orders of £100 or more (UK customers only)

• Free collection from our factory - 2-3 working days (our store is closed, this service is for collection only)

UK Returns

• FREE UK returns on orders over £100
• Please visit our RETURNS PAGE for more information

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International Shipping

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Asia

• International - Tracked & Signed (4-7 working days) - £15
• FREE Express shipping on orders of £150 or more
• Read about our international returns service

Australia

• International - Tracked & Signed (4-7 working days) - AUD $25
• FREE Express shipping on orders of AUD $330 or more
• Read about our international returns service

Canada

• FREE Express shipping on orders of $260 or more
• International Express (4-7 working days) - Tracked & Signed - CAD $20
• Read about our international returns service

Europe

• FREE Standard shipping on orders of €180 or more (5-10 days)
• International Express (4-7 working days) - Tracked & Signed - €15
• International by Road (5-10 days) - Tracked & Signed - €10
• Read about our international returns service

Middle East

• FREE Standard shipping on orders of £150 or more (5-10 days)
• International Express (4-7 working days) - Tracked & Signed - £15
• Read about our international returns service

Norway

• FREE standard shipping on orders of kr2400 or more
• International Express by DHL Express - Tracked & Signed (4-7 working days) - NOK kr145
• International Standard by DHL Express - Tracked & Signed (7-10 working days) - NOK kr99
• Read about our international returns service

Switzerland

• FREE standard shipping on orders of CHF 200 or more
• International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
• International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
• Read about our international returns service

Switzerland

• FREE standard shipping on orders of CHF 200 or more
• International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
• International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
• Read about our international returns service

USA

• FREE Express shipping on orders of $200 or more
• International by DHL Express (4-7 working days) - Tracked & Signed USD $15
• Read about our international returns service

New Zealand 

• FREE Express shipping on orders of $350 or more
• International by DHL Express - Tracked & Signed (4-7 working days) - NZ $25
• Read about our international returns service

Rest of the World

• FREE Express shipping on orders of £150 or more
• International by DHL Express - Tracked & Signed (4-7 working days) - £15
• Read about our international returns service

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International Return Service

• For customers with order numbers starting with GE - please process your returns at Returns Portal (global-e.com)

We offer two returns services, one for UK customers and one for International customers.

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Our returns policy is 30 days from the date of shipping your order. Any returns outside of this window will only be eligible for an exchange if the items are returned in the original condition with all tags in place up to 45 days after the purchase date.

Christmas Returns Window

For any items bought outside of our 30 day return policy, which were intended for Christmas gifts and returned to us in sellable condition with all original tags in place, we will offer customers an exchange only until Friday January 20th 2023. Store credit will not be offered for any items outside of our 30 day return policy. 

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We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right. 

Order two sizes and receive a free UK exchange service.

For International Customers, we offer a heavily subsidised returns shipping offer with DHL which can include collection from your nominated address.

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United Kingdom Customers

FREE UK Returns on all orders of £100 and over or free returns if you order two sizes.

If you do not have a printer please leave a note inside the parcel with your order number and details for your exchange/refund

• For customers outside of our 30 day policy please contact us at hello@pauljamesknitwear.com | We will only be able to offer an exchange for items returned in sellable condition with all tags intact
• For UK orders under £100 please return to us using the slip below and please use a signed for service with Royal Mail or any other tracked delivery service. 
• For UK orders of £100 or more please contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip

How to return your purchase - Click here to download a returns slip

1. Place the item(s) in the original shipping box
2. If your order value was £100 or over please contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip
3. Download a returns slip by clicking here
4. For orders under £100 goods, or if items are not being exchanged, items must be returned to us at your own cost. If the goods when received were notably faulty, we shall refund the postage expense incurred and refund or exchange the item after inspection.
5. On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
6. Any refund will be returned in the same currency as purchase.
7. Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.