Alpaca Cushion Sole Walking Socks

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View our returns policy and return shipping charges

We offer two return services, one for UK customers and one for International customers.

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Our return policy is 30 days from the date of shipping your order. Any returns outside of this window will only be eligible for an exchange if the items are returned in the original condition with all tags in place up to 45 days after the purchase date.

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For International Customers, we offer a heavily subsidised returns shipping offer with DHL which can include collection from your nominated address. Find out more here

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United Kingdom Customers

FREE UK Returns on all orders of £100 or more

FREE UK Returns if you order two sizes.

Click here to download a returns slip - If you do not have a printer please leave a note inside the parcel with your order number and details for your exchange/refund. The original packing slip can be used as a return form

• For customers outside of our 30 day policy please contact us at hello@pauljamesknitwear.com | We will only be able to offer an exchange for items returned in sellable condition with all tags intact up to 45 days after delivery

• For Exchanges for speed and to avoid any out of stock issues, as the return window can take 7-14 working days to process, we do encourage customers to place a new order and to return the one that you have, please note your new order number on your return form. For orders under £50 please use code FREEEXCHANGE at checkout to qualify for free shipping. All orders over £50 qualify for free UK shipping. To process your return please follow the steps below

• Ordered two sizes but under £100? Please contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip

• For UK orders over £100 please return to us via the return portal link below, or email us at hello@pauljamesknitwear.com to arrange a free collection with Royal Mail

• Orders under £100 - Please note all orders under £100 or if two sizes in the same style were not ordered then £4.00 will be deducted from your return if you use our returns portal.

• Returns Portal Link - Returns (intelligentreturns.net)

• FREE Royal Mail Collection for orders over £100 - email us at hello@pauljamesknitwear.com

Packing instructions

1. Download a returns slip by clicking here
2. Place the item(s) in a suitable shipping bag
3. If your order value was £100 or over please visit our return portal Returns (intelligentreturns.net) or contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip
4. For orders under £100 goods, or if items are not being exchanged, items must be returned to us at your own cost, or if you use our portal £4.00 will be deducted from your return.
5. On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
6. Any refund will be returned in the same currency as purchase.
7. Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.

We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com

We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.

Our return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place.  

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International - Please visit our international shipping and returns page for more information

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Please note all delivery times are working days

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United Kingdom (mainland) and Scottish Highlands

Home Delivery

• Next Working Day (1pm cut off) - UK mainland only - £9.50
• Premium by DPD - 1-2 working days - £4.50 for orders over £80, or £6.50 for orders under £80
• Premium by Royal Mail - 1-2 working days - £4.50 for orders over £50
• Over £100 - FREE Standard DPD (4-7 working days)
• Over £50 - FREE Standard by Royal Mail - Tracked (4-7 working days)
• Under £50 - Standard by Royal Mail - £4.50 (4-7 working days)
• FREE UK returns on orders of £100 or more (UK customers only)

Pickup from one of 6000 DPD collection points

• FREE DPD Pick up on all orders over £100 (4-7 working days)
• Next Working Day DPD Pickup (1pm cut off) - £9.50
• Premium by DPD Pickup - 1-2 working days - £4.50 on orders over £80, £6.50 for orders under £80
• FREE UK returns on orders of £100 or more (UK customers only)

Collect from our Leicestershire Factory (LE2 8AJ)

• Free collection from our factory - 1-2 working days (our store is closed, this service is for collection only)

UK Returns

• FREE UK returns on orders over £100
• Please visit our RETURNS PAGE for more information

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International Shipping 

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Asia

• International - Tracked & Signed (4-7 working days) - £15
• FREE Express shipping on orders of £150 or more
• Read about our international returns service

Australia

• International - Tracked & Signed (3-7 working days) - AUD $25
• FREE Express shipping on orders of AUD $250 or more
• Read about our international returns service

Canada

• FREE Express shipping on orders of $150 or more
• International Express (2-5 working days) - Tracked & Signed - CAD $20
• Read about our international returns service

Europe

• FREE Standard shipping on orders of €100 or more (5-10 days)
• International Express (2-5 working days) - Tracked & Signed - €15
• International by Road (5-10 days) - Tracked & Signed - €10
• Read about our international returns service

Middle East

• FREE Standard shipping on orders of £150 or more (5-10 days)
• International Express (4-7 working days) - Tracked & Signed - £15
• Read about our international returns service

Norway

• FREE standard shipping on orders of kr2400 or more
• International Express by DHL Express - Tracked & Signed (4-7 working days) - NOK kr145
• International Standard by DHL Express - Tracked & Signed (7-10 working days) - NOK kr99
• Read about our international returns service

Switzerland

• FREE standard shipping on orders of CHF 200 or more
• International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
• International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
• Read about our international returns service

Switzerland

• FREE standard shipping on orders of CHF 200 or more
• International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
• International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
• Read about our international returns service

USA

• FREE Express shipping on orders of $150 or more
• International by DHL Express (2-5 working days) - Tracked & Signed USD $15
• Read about our international returns service

New Zealand 

• FREE Express shipping on orders of $350 or more
• International by DHL Express - Tracked & Signed (4-7 working days) - NZ $25
• Read about our international returns service

Rest of the World

• FREE Express shipping on orders of £150 or more
• International by DHL Express - Tracked & Signed (4-7 working days) - £15
• Read about our international returns service

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International Return Service

• Please process your returns at Returns Portal (global-e.com)
• Enter your full #PJK order number to proceed past login