We offer two return services, one for UK customers and one for International customers.
Our return policy is 30 days from the date of shipping your order. Any returns outside of this window will only be eligible for an exchange if the items are returned in the original condition with all tags in place up to 45 days after the purchase date.
For International Customers, we offer a heavily subsidised returns shipping offer with DHL which can include collection from your nominated address. Find out more here
United Kingdom Customers
FREE UK Returns on all orders of £100 or more
FREE UK Returns if you order two sizes.
Click here to download a returns slip - If you do not have a printer please leave a note inside the parcel with your order number and details for your exchange/refund. The original packing slip can be used as a return form
International return service
For any more information please email us at firstname.lastname@example.org
INTERNATIONAL RETURN SHIPPING CHARGES
Rest of the World
We ship worldwide. If you cannot find the information that you require please contact us at email@example.com
We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a simple refund. Jumpers can be placed on top of the giftees other clothing to see if the fit is right.
Our return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place.
International - Please visit our international shipping and returns page for more information
Please note all delivery times are working days
United Kingdom (mainland) and Scottish Highlands
Pickup from one of 6000 DPD collection points
Collect from our Leicestershire Factory (LE2 8AJ)
Rest of the World
International Return Service
For any more information please email us at firstname.lastname@example.org or call us on +44(0)116 402 9993
A true trans-seasonal beanie, we designed this hat for convenience and protection. Easy to fold into your pocket, but thick enough to insulate on cold winter days. The breathable nature of fine merino results in an extremely comfortable wear, no matter the duration.
Size guide based on head circumference
Regular | 53cm – 56cm
Large | 56cm – 59cm
Unisex fit, turn up twice for a fisherman look
1x1 lightweight construction for warmth and breathability
100% Italian spun extra fine merino wool
Made in our factory in India using the latest Japanese knitting technology
Only a gentle hand wash is required. Do not tumble dry
Apply a warm iron with a slow steam setting to finish
Benefits of extra fine merino wool
Reactive natural fibre which responds to your body temperature
Outstanding thermoregulating and wicking properties
Odour resistant material due to good bacteria being able to live on the wool
Sustainable, carbon neutral, clothing choice
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We are Paul James - a luxury, Leicestershire-based knitwear manufacturer. We strive to deliver the purest knitwear experience.
Paul James Knitwear and its sister company Jack Masters own and operate two factories.
Our yarns are natures performance fabrics, evolved over thousands of years, our fibres are skin friendly, breathable.
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